Motor Claims Handler (Insurance)

TL;DR

Motor Claims Handler (Insurance): Managing a caseload of pre-litigated motor claims including personal injury from inception to settlement with an accent on negotiation and adherence to the predictive costs regime. Focus on delivering high service standards, mentoring team members, and acting as a technical referral point within a collaborative environment.

Location: Must be based in or able to commute to Liverpool (Hybrid)

Company

hirify.global is a leading provider of legal and claims solutions to the insurance sector, managing over £1bn in claims annually with a focus on innovation and technology.

What you will do

• Manage a varied caseload of pre-litigated motor claims including personal injury from inception to settlement.
• Handle claims within and outside the MOJ Portal (Stages 1 & 2) while working within the predictive costs regime.
• Negotiate settlements to achieve strong commercial outcomes for clients.
• Act as a technical referral point for team members and mentor new starters.
• Conduct file audits and ensure accurate data input and file maintenance.
• Communicate clearly and professionally with clients and stakeholders.

Requirements

• Experience handling motor personal injury claims under the predictive costs regime.
• Strong knowledge of the MOJ Portal (Stages 1 & 2).
• Solid pre-litigation experience.
• Experience handling claims outside the MOJ and predictive cost regime.
• Strong working knowledge of Microsoft Word, Excel, and email.
• Excellent attention to detail and negotiation skills.

Nice to have

• Previous mentoring or leadership experience.

Culture & Benefits

• Competitive salary with hirify.global Incentive Plan.
• 25 days holiday per year with the option to buy/sell 3 days.
• Comprehensive health benefits including Simply Health Care Cash Plan and WeCare 24/7 support.
• Pension contribution scheme (5% employee / 3% employer).
• Access to various employee resource groups, volunteering programs, and retail discounts.
• Cycle to Work, Tech Scheme, and Gym Flex programs.

Hiring process

• Initial phone call followed by a formal interview.