Disease Claims Handler

TL;DR

Disease Claims Handler (Insurance Claims): Handling short and long-tail disease claims with an accent on evidence gathering, investigation, and determining resolution actions. Focus on policy indemnity advice, settlement negotiation within authority limits, and maintaining accurate reserves while coordinating with insurers, policyholders, and brokers.

Location: Stoke

Company

hirify.global is a specialist professional services and technology firm supporting clients across the risk and insurance value chain.

What you will do

• Liaise with insurers, policyholders, and brokers to progress allocated disease claims.
• Investigate claims from the desk or refer to a field adjuster for site investigations where appropriate.
• Obtain evidence and documentation, review policy wording, and determine appropriate actions for case resolution.
• Prepare detailed reports with advice on policy indemnity, policy response, and recommendations.
• Negotiate settlements within agreed authority limits and correspond professionally with all parties to reach conclusion.
• Maintain proper reserves through regular review and stay updated on technical changes relevant to the role.

Requirements

• Experience handling short and long-tail disease claims (e.g., asbestos, NIHL, HAVS, asthma, COPD, silicosis, dermatitis, stress, RSI, cancer, back injury).
• Knowledge of policy wording, insurance market practices, and legal principles/regulations/Acts relevant to disease claims.
• Ability to value disease claims and understanding of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Strong communication, customer service, planning, and organisational skills; ability to work in a team and manage own workload.
• Strong IT skills and ability to demonstrate adaptability and flexibility.

Culture & Benefits

• Hybrid workplace type.
• Permanent full-time role with flexible working and 25 days holiday (increasing with tenure).
• Pension contributions (5% employee and 5% employer) and life assurance (x4).
• Funding for professional qualifications and leadership training programme.
• Employee wellbeing support including EAP (24/7 confidential helpline) and wellbeing centre initiatives.
• Additional benefits such as cycle to work scheme, lease car salary sacrifice, and enhanced maternity/paternity/adoption pay.

Hiring process

• Applied → CV review → initial phone call → interview → offer → hired.