FNOL Claims Handler

TL;DR

FNOL Claims Handler (Insurance): Serving as the first point of contact for customers reporting new insurance claims with an accent on accurate data collection and empathetic communication. Focus on managing inbound and outbound calls, maintaining high attention to detail, and ensuring a professional customer experience throughout the initial claims process.

Location: Must be based in or able to commute to Stoke-on-Trent, UK (Hybrid role)

Company

hirify.global is a specialist professional services and technology firm providing solutions across the risk and insurance value chain for global businesses.

What you will do

• Act as the primary point of contact for customers initiating new insurance claims via phone, email, or electronic forms.
• Collect and record accurate, detailed information regarding new claims.
• Manage a mix of inbound and outbound calls to facilitate the claims process.
• Utilize excellent questioning techniques to ensure all necessary claim details are captured.
• Provide friendly, professional, and empathetic customer service during sensitive client interactions.
• Prepare and send welcome packs to customers outlining the next steps of their claim journey.

Requirements

• Must be based in or able to commute to Stoke-on-Trent, UK.
• Strong communication skills with a professional and empathetic telephone manner.
• Proven ability to thrive in a fast-paced environment.
• High level of attention to detail.
• Proactive attitude and adaptability when handling challenging conversations.

Culture & Benefits

• Hybrid working model with flexibility to work from home or the office.
• 25 days of annual leave, increasing with tenure.
• Pension scheme with 5% employer contribution.
• Comprehensive wellbeing support including a 24/7 EAP and wellbeing centre.
• Access to leadership training, professional qualification funding, and the hirify.global Innovation Lab.
• Enhanced maternity, paternity, and adoption pay.

Hiring process

• Initial phone call.
• CV review.
• Interview.