Customer Insights Manager (E-commerce)

Location: Hybrid attendance at Head Office in Greater Manchester, UK; this is not a fully remote role.

Company

hirify.global is a UK omnichannel retailer focused on customer-facing retail and e-commerce.

What you will do

• Collect, integrate, and analyse customer behaviour, sales, market trends, social media, and feedback data.
• Generate insights for marketing campaigns, audience targeting, brand messaging, product development, and inventory strategies.
• Support customer segmentation, loyalty programmes, retention initiatives, and personalised customer experiences.
• Collaborate with Data, Marketing, Buying, Design Centre, and other departments to align decisions with customer needs.
• Create reports and data visualisations that translate complex analysis into actionable recommendations.
• Evaluate influencer partnerships, social engagement, and campaign performance, providing optimisation recommendations.

Requirements

• Experience in customer insights, market research, or data analytics, ideally in retail, e-commerce, or a consumer-facing industry.
• Experience translating data into strategies for marketing, product development, or customer engagement.
• Proficiency with data analysis and visualisation tools such as Tableau, Power BI, or Google Analytics.
• Understanding of customer data platforms, CRM systems, and market research methodologies.
• Strong communication, storytelling, influencing, and cross-functional collaboration skills.
• Ability to attend Head Office in Greater Manchester through the required hybrid working arrangement.

Nice to have

• Experience with trend analysis, customer segmentation, or campaign optimisation.
• Familiarity with statistical analysis and predictive modelling.
• Interest in emerging technologies such as AI and predictive analytics.

Culture & Benefits

• Support for professional development, training, and building new skills.
• Opportunities to move into new roles or departments.
• Fun, supportive, and collaborative working environment.
• Focus on diversity, inclusion, learning, and different perspectives.

Hiring process

• Applications are reviewed individually.
• Shortlisted candidates are invited to an informal call or Teams video meeting.
• The conversation covers the role, the candidate’s experience, and mutual fit.