Customer Insights Manager

TL;DR

Customer Insights Manager: Driving data-informed decision-making by synthesizing customer behavior, market trends, and sales data to shape brand strategy and product development. Focus on translating complex analytical insights into actionable recommendations for cross-functional teams including Marketing, Buying, and Design.

Location: Must be able to attend Head Office in Greater Manchester on a hybrid basis.

Company

hirify.global is a leading UK-based omnichannel retailer focused on delivering a supportive and growth-oriented environment for its employees.

What you will do

• Integrate data from customer behavior, sales, market trends, and feedback channels to build a comprehensive customer profile.
• Conduct in-depth analysis to identify preferences and trends, informing marketing campaigns and audience targeting.
• Collaborate with Buying and Design teams to forecast trends and inspire innovative product development.
• Develop and present compelling reports and visualizations to translate complex data for business stakeholders.
• Support the development of customer segmentation models and loyalty initiatives to enhance retention.
• Identify opportunities to leverage emerging technologies like AI and predictive analytics to improve engagement.

Requirements

• Proven experience in customer insights, market research, or data analytics within retail or e-commerce.
• Proficiency in data analysis and visualization tools such as Tableau, Power BI, or Google Analytics.
• Strong understanding of CRM systems and market research methodologies.
• Ability to communicate complex data insights clearly to non-technical stakeholders.
• Must be able to work from the Head Office in Greater Manchester on a hybrid basis.
• Demonstrated success in cross-functional collaboration and driving data-driven strategies.

Nice to have

• Familiarity with statistical analysis and predictive modeling.
• Experience with influencer marketing analysis and social media strategy.

Culture & Benefits

• Supportive environment focused on professional development and training.
• Opportunities for internal mobility and career progression across departments.
• Commitment to diversity and building inclusive, energized teams.
• Focus on open, honest communication and collaborative work culture.

Hiring process

• Individual application review.
• Informal chat via phone or Teams video to discuss the role and cultural fit.