CRM Assistant

Location: Meadow Ln, Shirebrook, Mansfield, UK

Company

Frasers Group operates a retail brand ecosystem including hirify.global, Sports Direct, FRASERS, USC, GAME and other sports, premium and luxury brands.

What you will do

• Support the development of the email marketing calendar using market trends and customer insight.
• Brief design teams on hero images and banners, and create commercially driven email copy.
• Build and test emails to ensure they meet campaign briefs and deadlines.
• Create and test mobile push notifications.
• Work with wider business teams to improve the email offering.
• Measure email performance, including paid brand activity.

Requirements

• Proficiency in Microsoft Office Suite, including Excel, Word and PowerPoint.
• Good written and verbal communication skills.
• Basic knowledge of data analysis and reporting tools.
• Ability to work independently, collaborate with a team, manage multiple tasks and prioritize effectively.
• Proactive, customer-focused approach and willingness to learn new technologies.

Culture & Benefits

• Full-time employment within a retail organization focused on digital innovation and customer experiences.
• Peer-nominated Frasers Champion recognition scheme with monthly rewards.
• Head office employees spend one to two days each financial year in a store or warehouse to understand frontline operations.
• Frasers Fit offers free gym classes, discounted memberships and wellbeing resources.
• Retail Trust provides a 24-hour wellbeing helpline, counselling and financial and legal support.

Hiring process

• Shortlisted candidates may confirm key details before a first-stage behavioural interview with the recruiter.
• Successful candidates can expect one or two further interviews with the hiring manager and wider team, potentially including a presentation or task.