Professional Services Engagement Manager with German

Location: Sofia, Bulgaria

Salary: €17,500–€28,000 gross base salary per year, excluding bonuses, benefits, and other remuneration.

Company

hirify.global provides products and professional services supported by automation and AI-enabled tools.

What you will do

• Manage inbound Professional Services Requests from customers and the sales organization.
• Support presales meetings, effort estimation, scoping workshops, and Professional Services opportunities in the CRM.
• Prepare Master Services Agreements and Statements of Work, obtain internal approvals, and secure signed SOWs and Purchase Orders.
• Schedule delivery resources and manage scope, tasks, schedules, budgets, timesheets, expenses, invoicing, and project closure.
• Act as the primary client liaison and coordinate with Delivery Directors, Solution Architects, Sales, and Legal Counsel.
• Use AI-enabled tools such as chatbots, document automation, and analytics assistants in line with AI governance and data privacy standards.

Requirements

• Fluent German is an absolute requirement; the role exclusively supports the France territory.
• Ability to manage multiple engagements simultaneously with strong time-management skills.
• Outstanding verbal and written communication skills with a customer-service-oriented approach.
• Ability to deliver projects with minimal management oversight and work confidently within a team.
• Understanding of business context, product and service value, and reseller operations.
• Skills in prompting AI systems, assessing output quality, and applying AI to departmental needs.

Culture & Benefits

• Customer-focused environment emphasizing accuracy, reliability, empathy, and efficient collaboration.
• Base salary is determined using objective, gender-neutral factors including location, skills, qualifications, experience, and education or training.
• Equal pay principles apply to employees performing the same role or work of equal value.
• Equal Opportunity Employer with protections for M/F, disability, and veteran status.