Consumer Desk Representative (AI)

TL;DR

Consumer Desk Representative (AI): Providing customer support for a ticketing platform using AI-driven tools to optimize ticket resolution with an accent on AI Agent creation and multi-channel communication. Focus on leveraging HALO to build AI Agents and improving the overall consumer experience in the events industry.

Location: On-site in Breda, Netherlands (Must hold a permanent work and residence permit for the Netherlands)

Company

A communication platform provider that connects conversations, data, and payments using AI Agents to deliver personalized customer journeys at scale.

What you will do

• Assist customers via email, phone, and WhatsApp using an in-house Mobile Service Cloud solution.
• Create and optimize Customer Support AI-Agents using the HALO AI-driven software solution.
• Act as a bridge between customers and internal departments to resolve issues and improve experience.
• Collaborate with a small, dynamic team to shape the future of customer support in the events industry.

Requirements

• Fluency in Dutch and English (both verbal and written).
• Permanent work and residence permit for the Netherlands.
• Ability to commute to the Breda office.
• Availability for at least 8–24 hours per week for a minimum of 7 months.
• Flexibility to work 4 evening shifts and 2 weekend shifts per month.
• AI-mindset with a drive to experiment with AI tools to boost efficiency.

Culture & Benefits

• Comprehensive 3-day global onboarding program at the headquarters in Breda.
• Daily healthy lunches and snacks provided.
• Commuting support via Shuttle mobility card, allowance, and Lease-a-bike options.
• Generous time off with 25 vacation days and an option to purchase 10 more.
• Employee Share Purchase Program and a solid pension plan.
• Development opportunities through CM Academy, Udemy, and the Young Professional Program.

Hiring process

• Initial call with the recruitment team to discuss experience and motivation.
• Office visit and meeting with the team.
• Interview with the Founder / COO.
• Job offer.