Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the health, adoption, and expansion of enterprise accounts within the Benelux region with an accent on building trusted advisor relationships and driving long-term value. Focus on orchestrating post-sales motions, conducting QBRs, and ensuring customer retention for a cutting-edge SASE platform.

Location: Amsterdam, Netherlands (Onsite)

Company

hirify.global is a pioneer in cloud-native networking and security, providing a centralized SASE platform that converges enterprise networking and security into a global service.

What you will do

• Manage the health of assigned accounts to ensure customer retention and growth.
• Build and maintain meaningful relationships with key customer stakeholders.
• Orchestrate post-sales motions including QBRs and product adoption maturity assessments.
• Collaborate cross-functionally with Sales, R&D, and Support Engineering teams.
• Drive renewal and upsell opportunities within the customer base.
• Travel up to 25% of the time to meet with customers.

Requirements

• 5+ years of experience in Customer Success or sales within a high-growth SaaS environment.
• Proven experience working with Networking, Security, or AI software solutions.
• Excellent communication and presentation skills with the ability to influence at all levels.
• Strong organizational skills and ability to thrive in a fast-paced environment.
• Dutch language skills are preferred.

Nice to have

• Understanding of AI security fundamentals and emerging risks such as GenAI usage and data leakage.

Culture & Benefits

• Opportunity to join a fast-growing company in the SASE market.
• Work with industry-leading technology and pioneers in the networking space.
• Collaborative environment with exposure to cross-functional teams.