Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Onboarding and managing medium and enterprise clients for communication products including SMS and WhatsApp Business API with an accent on implementation and strategic growth. Focus on driving up-selling/cross-selling, conducting client audits, and maximizing product value post-implementation.

Location: Hybrid (3 days/week in the office in Gliwice, Poland)

Company

hirify.global connects businesses to customers through communications products and services that drive engagement via SMS, WhatsApp, and email.

What you will do

• Support clients through the onboarding and implementation of SMS, RCS, and WhatsApp Business API.
• Build long-term relationships with medium and enterprise clients from initial setup to strategic goal achievement.
• Advise clients on the best solutions for marketing, notifications, 2FA, and automation.
• Drive up-selling and cross-selling of communication services.
• Develop growth paths, scaling plans, and strategies for business clients.
• Gather client feedback to actively participate in product development.

Requirements

• Experience working with B2B clients, preferably in SaaS, marketing automation, e-commerce, or software houses.
• Advanced knowledge of Polish (absolute must-have).
• Communicative English sufficient for using product documentation.
• Strong needs-based selling skills and a solution-oriented communication style.
• High level of organization for managing multiple projects simultaneously.
• Comfort with technical topics and eagerness to grow in digital product integrations.

Nice to have

• Prior experience with bulk SMS or email campaigns.
• Interest in current business and marketing trends.

Culture & Benefits

• Hybrid work model with 2 days of remote work per week.
• Co-financed Medicover care and private life insurance.
• MultiSport card and summer bonus.
• Extra day off on your birthday and regular team building events.
• Additional employer contribution for retirement program (PPK).
• Office perks including free parking, fruits, and lunch days on Mondays and Wednesdays.