Senior Customer Success Manager and Account Manager (B2B SaaS)

Location: Remote-friendly setup with flexible hours, occasional travel, and work across European time zones. Hubs are available in Amsterdam, Kraków, Stockholm, Malmö, and Philadelphia.

Company

Subscription management and billing platform for B2B SaaS companies with complex subscription models, covering quote-to-cash, CPQ, billing, revenue recognition, and financial reporting.

What you will do

• Own a portfolio of enterprise accounts with responsibility for retention, expansion, renewals, and net revenue retention.
• Build account plans, champion maps, and multi-threaded relationships with CFOs, RevOps leaders, and finance operations.
• Lead business reviews connecting the platform to customer outcomes such as integrated quote-to-cash, accurate financial KPIs, reduced revenue leakage, and automated billing.
• Lead contract renewal negotiations, protect pricing and terms, and support renewals across the wider customer base.
• Identify and close upsell and cross-sell opportunities, including CPQ-led expansion from consultative discovery through demonstration and contract close.
• Maintain pipeline and forecasting in HubSpot, manage account health, coordinate escalations with Product, Engineering, Professional Services, and Support, and coach less experienced CSMs.

Requirements

• 8+ years of experience in customer success, account management, or a similar commercial role in B2B SaaS.
• Experience managing both enterprise and mid-market accounts with a measurable record of renewals, expansion revenue, and retention performance.
• Strong contract negotiation skills with procurement and C-level stakeholders.
• Experience leading strategic conversations with CFOs and senior finance leaders in complex, multi-entity organizations.
• Understanding of subscription business models and finance processes, including invoicing, revenue recognition, ARR, and NRR metrics.
• Excellent professional written and verbal English; availability to work across European time zones and travel occasionally.

Nice to have

• Experience with billing, CPQ, or ERP platforms.
• Dutch, German, or a Nordic language.

Culture & Benefits

• Remote-friendly work setup with flexible hours and trusted boundaries.
• Direct influence on a subscription management platform and its customers' growth.
• Annual company kick-offs and team events.
• Mentorship, learning programs, and opportunities for professional growth.
• Collaborative, supportive environment with regular team lunches and informal team gatherings.