Senior Customer Success Manager and Account Manager (SaaS)

TL;DR

Senior Customer Success Manager and Account Manager (SaaS): Managing a portfolio of large enterprise accounts to drive net revenue retention and expansion with an accent on C-level relationship building and commercial strategy. Focus on leading contract renewals, identifying upsell opportunities through CPQ, and aligning product capabilities with customer financial outcomes.

Location: Remote-friendly; must be comfortable working across European time zones with occasional travel.

Company

hirify.global is a B2B SaaS subscription management and billing platform designed for companies with complex subscription models.

What you will do

• Own a portfolio of enterprise accounts with full responsibility for retention, expansion, and net revenue retention (NRR).
• Develop and execute strategic account plans and maintain multi-threaded relationships from CFOs to RevOps leaders.
• Lead business reviews and contract renewal negotiations, defending price and terms with procurement and C-level stakeholders.
• Identify and close upsell and cross-sell opportunities, utilizing CPQ as a core expansion motion.
• Manage pipeline and forecasting in HubSpot, proactively monitoring account health and managing risk.
• Coordinate with Product, Engineering, and Professional Services to align priorities and channel structured customer feedback.

Requirements

• 8+ years of experience in customer success or account management within B2B SaaS across enterprise and mid-market accounts.
• Proven commercial track record in closing renewals and generating expansion revenue.
• Experience managing C-level stakeholders, particularly CFOs and senior finance leaders.
• Deep understanding of subscription business models, invoicing, revenue recognition, and ARR/NRR metrics.
• Professional English proficiency (C1+).
• Ability to operate within European time zones.

Nice to have

• Experience with billing, CPQ, or ERP platforms.
• Proficiency in Dutch, German, or a Nordic language.

Culture & Benefits

• Remote-friendly setup with flexible hours and a focus on work-life harmony.
• Annual international team kick-offs (e.g., Croatia, Netherlands, Sweden).
• Access to mentorship, learning programs, and professional growth opportunities.
• Collaborative, high-energy, and transparent work environment.