Sales Operations & Contracts Specialist

TL;DR

Sales Operations & Contracts Specialist (Sales Operations): Managing sales processes, contract administration, and billing setup with an accent on operational efficiency and CRM maintenance. Focus on optimizing the customer journey from onboarding to collections and ensuring cross-departmental alignment.

Location: 100% remote within Poland

Salary: 5,800 - 6,800 PLN gross

Company

hirify.global is an IT services and software provider focusing on the hospitality industry.

What you will do

• Manage the end-to-end customer journey including contract preparation, onboarding, and billing setup.
• Administer customer documentation and maintain CRM records to improve internal operational processes.
• Communicate with Polish and international customers to support onboarding and resolve billing queries.
• Monitor receivables and coordinate debt collection activities and contract terminations.
• Analyze operational data to prepare reports and identify process bottlenecks.
• Collaborate with Sales, Finance, and Legal teams to ensure operational compliance.

Requirements

• Experience in Sales Operations, Contract Administration, Customer Operations, or Debt Collection.
• Proficiency in using CRM systems and business tools.
• Business proficiency in both Polish and English.
• Good knowledge of Google Workspace or Microsoft Office (especially Excel/Sheets).
• Strong analytical thinking, attention to detail, and ability to prioritize work independently.
• Must be based in Poland.

Nice to have

• Experience with HubSpot CRM or other sales automation tools.
• Degree in Law, Administration, Finance, International Business, or a related field.

Culture & Benefits

• 100% remote work flexibility within Poland.
• Medical and life insurance with access to sports facilities.
• Annual travel voucher as part of the "Work with Us, Travel with Us" perk.
• Dedicated team development fund and English language classes.
• 24-26 days of paid time off plus 2 CSR days.
• Flat hierarchy with open communication and no bureaucracy.

Hiring process

• Introductory call with the Recruiter to discuss background and mutual fit.
• Interview with the Team Leader including a short business case evaluation.