Commercial Renewals Manager (SaaS)

TL;DR

Commercial Renewals Manager (SaaS): Managing the subscription renewal lifecycle for the US Corporate customer segment with an accent on commercial negotiations and churn mitigation. Focus on securing predictable ARR, collaborating with cross-functional account teams, and optimizing pricing strategies.

Location: Chicago, Illinois (Hybrid)

Salary: $116,000 — $159,500 USD (OTE)

Company

Okta is the leader in Identity management, providing a neutral and extensible platform that secures all types of identity, including employees, partners, and AI agents.

What you will do

• Manage all aspects of the subscription renewal process for assigned portfolios to protect recurring revenue and secure long-term agreements.
• Lead pricing strategies and commercial negotiations for a quarterly portfolio totaling $4M–$5M+ in ARR.
• Partner with Account Executives and Customer Success Managers to build unified renewal strategies and proactively mitigate churn.
• Collaborate with channel partners and systems integrators to negotiate mutually beneficial pricing and terms.
• Deliver accurate proposals and quotes in coordination with Finance, Legal, and Compliance.
• Maintain precise records of renewal activities and build accurate forecasts in Salesforce.

Requirements

• 3–5 years of experience in SaaS renewals, account management, sales, or equivalent revenue-carrying roles.
• Proven experience negotiating complex SaaS subscription agreements in the $80K–$225K+ range.
• Proficiency in Salesforce or a similar enterprise CRM for pipeline management and forecasting.
• Bachelor’s degree or equivalent practical business experience.
• Must be based in Chicago, Illinois.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Financial benefits including 401(k) and flexible spending accounts.
• Paid leave, including PTO and parental leave.
• Immersive in-person onboarding experience to accelerate impact and connection to the mission.