Express Specialist (Auto)

TL;DR

Express Specialist (Auto): Handling and resolving non-injury auto insurance claims with an accent on claims investigation, liability determination, and customer service. Focus on evaluating settlement values, managing documentation, and providing empathetic communication to policyholders.

Location: Remote (Must be based in the US and able to obtain state adjuster licenses)

Salary: $21.44 - $29.16 per hour

Company

hirify.global is a publicly traded insurance and financial services company dedicated to helping educators protect their assets and prepare for the future.

What you will do

• Investigate non-injury physical damage claims, verify coverage, and determine liability.
• Evaluate claims to determine appropriate settlement values according to company and state standards.
• Manage low-complexity physical damage claims, tasks, and documentation efficiently.
• Serve as the primary point of contact for customers, providing proactive and transparent communication.
• Collaborate with internal business partners to ensure timely and accurate claim resolution.
• Identify and refer claims to Special Investigations or Total Loss teams when appropriate.

Requirements

• High School Diploma or GED.
• Ability to obtain and maintain required state adjuster licenses within the required timeframe.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities with high attention to detail.
• Must be eligible to work in the United States.

Nice to have

• Previous experience in customer service, insurance, automotive, banking, or hospitality.
• Experience working in a fast-paced call center environment.

Culture & Benefits

• Comprehensive initial training and ongoing professional development provided.
• Collaborative and supportive work environment.
• Corporate stability as a NYSE-listed company.
• Focus on empathy and professionalism in customer interactions.