Customer Service Agent (Insurance)

TL;DR

Customer Service Agent (Insurance): Managing customer insurance policies and service requests for a high-growth AI-driven platform with an accent on retention and policy maintenance. Focus on resolving complex customer inquiries, processing policy changes, and ensuring high satisfaction for a large user base.

Location: Must reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.

Salary: $19 – $21 per hour

Company

hirify.global is an AI-powered platform designed to manage physical assets like cars and homes, simplifying insurance, maintenance, and repairs for over 5 million customers.

What you will do

• Respond to inbound calls from existing policyholders.
• Process service requests including vehicle/driver updates and lienholder information.
• Address customer questions regarding insurance coverage and policy benefits.
• Actively work to retain policyholders at risk of cancellation by finding effective solutions.

Requirements

• Must reside in one of the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.
• 2+ years of experience in a call center environment.
• Ability to multitask and manage competing priorities effectively.
• Passion for helping customers and solving problems.
• Willingness to obtain a P&C insurance license within 60 days of starting.

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• 401(K) plan with employer matching (US) or RRSP (Canada).
• Flexible scheduling options (5-day/8-hour or 4-day/10-hour workweeks).
• Ongoing training and mentorship from leadership.
• Equity opportunities included in the total rewards package.