Bilingual Customer Service Representative (Insurance)

TL;DR

Bilingual Customer Service Representative (Insurance): Providing high-level support to members across Canada with an accent on problem-solving and clear communication. Focus on managing complex inquiries via phone and email while navigating multiple internal systems in a fast-paced, supportive environment.

Location: Must be based in Canada (Remote or Hybrid options available).

Salary: 40,254 - 45,285 CAD

Компания

hirify.global is a national health solutions partner creating industry-leading solutions in insurance, primary care, and emergency medical services.

Что делать

• Provide exceptional service and support to insurance members via phone and email.
• Effectively problem-solve member inquiries to ensure high satisfaction.
• Navigate multiple software applications simultaneously to assist callers.
• Maintain a positive, solutions-oriented attitude in a dynamic contact center environment.
• Collaborate with team members to meet service objectives.

Требования

• Fluently Bilingual (English & French) written and spoken is required.
• Must be based in Canada.
• High school diploma required; post-secondary education or equivalent experience preferred.
• Strong technical aptitude and ability to navigate multiple applications.
• Ability to work independently in a remote environment with a dedicated, secure, and distraction-free workspace.
• 2+ years of contact center experience is highly preferred.

Культура и преимущества

• Comprehensive health, vision, and dental plan 100% employer-paid from day one.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus program.
• Flexible work arrangements including remote and hybrid options.
• Generous vacation policy including a gifted week in the first year.
• Extensive virtual paid training program.