Call Center Agent (Insurance)

TL;DR

Call Center Agent (Insurance): Managing customer insurance policies and service requests for a high-growth AI-driven platform with an accent on retention and policy maintenance. Focus on resolving inbound inquiries, processing policy changes, and ensuring customer satisfaction through expert guidance.

Location: Must reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada

Salary: $19 – $21 per hour

Company

hirify.global is an AI-powered platform designed to simplify the management of physical assets like cars and homes, serving over 5 million customers with insurance, diagnostics, and repair services.

What you will do

• Respond to inbound calls from existing policyholders
• Process service requests including vehicle/driver updates and lienholder changes
• Assist customers with coverage questions and policy benefit explanations
• Actively work to retain policyholders at risk of cancellation
• Maintain accurate policy documentation and records

Requirements

• Must reside in one of the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada
• 2+ years of experience in a call center environment
• Ability to multitask and manage competing priorities
• Passion for helping customers and problem-solving
• Willingness to obtain a P&C insurance license within 60 days of start

Culture & Benefits

• Comprehensive health, dental, and vision insurance
• 401(K) plan with employer matching or RRSP for Canadian employees
• Flexible scheduling options (5-day/8-hour or 4-day/10-hour workweeks)
• Ongoing training and mentorship from leadership
• Remote work setup with provided equipment
• Equity opportunities