Sales Development Representative (SaaS)

TL;DR

Sales Development Representative (SaaS): Driving revenue and building pipeline through outbound sales and inbound lead qualification with an accent on the APJ market and live chat experience. Focus on qualifying high-potential opportunities, collaborating with Marketing to optimize conversion rates, and leveraging AI to improve efficiency.

Location: Hybrid in Sydney, Australia (office attendance required 3 days per week)

Company

A Trust Management Platform helping businesses automate security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 to prove trust with ease.

What you will do

• Own the live chat experience across APJ by responding to prospective customers and qualifying opportunities.
• Execute outbound sales strategies to build a high-quality pipeline as the company moves up-market.
• Partner with Marketing to test inbound engagement strategies and improve conversion rates.
• Identify high-potential prospects and route them to the appropriate sales team members.
• Maintain accurate records of all customer interactions and insights within Salesforce.
• Provide feedback and market insights to Sales, Marketing, and Product teams to refine messaging.

Requirements

• Must be based in Sydney, Australia, and able to work from the office 3 days per week.
• Strong desire to start a career in SaaS sales and a growth mindset.
• Naturally curious communicator capable of building strong professional relationships.
• Organized approach to managing multiple priorities with high attention to detail.
• Openness to using AI tools to amplify productivity and efficiency.

Nice to have

• Previous customer-facing experience in retail, hospitality, customer service, or internships.

Culture & Benefits

• Industry-competitive salary and equity.
• Stipends for healthcare, health & wellness, remote workspace, internet, and cellphones.
• 16 weeks of paid parental leave for all new parents.
• 20 days of annual leave plus 9 company-paid holidays.
• Commuter benefits for team members attending the office.