Staff Design Operations Program Manager (Fintech)

TL;DR

Staff Design Operations Program Manager (Fintech): Building and scaling the operational systems, tools, and processes for a 40+ person design team with an accent on AI-first workflows, cross-functional collaboration, and design culture. Focus on defining strategic direction, architecting scalable design infrastructure, and representing the design organization's point of view internally and externally.

Location: Must be based in the US or Canada (Hybrid options available in San Francisco, New York, or Portland).

Salary: $179,900 – $249,900 (depending on location).

Company

Mercury is a fintech company building banking services for startups.

What you will do

• Own the strategic direction and execution of Design Ops from concept to delivery.
• Develop an AI-first point of view for design tooling, processes, and agent-based workflows.
• Architect and maintain lightweight, scalable operating systems for the design organization.
• Define and execute design culture, quality rituals, and external brand presence.
• Manage onboarding and enablement programs for new designers.
• Act as a strategic partner to design leadership, breaking down silos across Product, Research, and Engineering Ops.

Requirements

• Must be based in the US or Canada.
• Proven track record of independently setting strategy for a horizontal function.
• Strong ability to influence senior and executive stakeholders without formal authority.
• Experience building and scaling operational systems in a high-growth environment.
• Demonstrated ability to navigate complex, cross-functional problems and drive decisions.
• Experience representing a function's point of view externally through community or branding.

Culture & Benefits

• Competitive total rewards package including base salary and equity.
• Commitment to diversity, belonging, and equal opportunity employment.
• Supportive environment for professional growth and cross-functional collaboration.
• Regularly updated compensation based on industry-leading survey data.