Senior Sales Business Retention Associate

TL;DR

Senior Sales Business Retention Associate (Sales): Managing customer retention and addressing non-standard operational issues with an accent on client loyalty and strategic retention initiatives. Focus on resolving escalated client issues, implementing retention strategies, and analyzing customer feedback to drive business success.

Location: USA - Kennesaw, GA (Onsite)

Salary: $40,000.00 - $67,550.00 USD + Commission

Company

Global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Resolve a wide array of customer retention issues and lead the resolution of escalated cases.
• Develop and implement detailed customer retention strategies to ensure long-term loyalty.
• Maintain comprehensive customer records and conduct in-depth follow-ups to ensure satisfaction.
• Spearhead retention-focused sales initiatives and provide detailed product and service information.
• Collaborate with internal teams for advanced problem-solving and report customer feedback to inform strategy.

Requirements

• Advanced skills in Customer Relationship Management (CRM) and client relations.
• Strong verbal and written communication and active listening abilities.
• Advanced proficiency in CRM software and tools.
• Ability to handle multiple complex tasks efficiently and resolve client issues rapidly.
• Analytical skills for evaluating detailed customer feedback and trends.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Financial benefits including 401(k), FSA, and HSA.
• Paid parental leave, vacation, and sick time.
• Tuition assistance and commuter benefits.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during calls.
• In-person interviews at the hirify.global office.