Customer Account Manager (SaaS)

TL;DR

Customer Account Manager (SaaS): Driving upsell and expansion revenue across a high-volume portfolio of existing customer accounts with an accent on proactive prospecting and value-based selling. Focus on identifying whitespace in accounts, building a consistent pipeline, and ensuring long-term customer retention.

Location: Remote (United States)

Salary: $50,000 - $60,000 USD

Company

hirify.global provides a Digital Experience Platform (DXP) based on open-source Drupal to help ambitious brands create impactful digital customer experiences.

What you will do

• Prospect and identify upsell/cross-sell opportunities within a high-volume portfolio of current customers.
• Apply value-based selling methodology to tie expansion conversations to measurable ROI and business outcomes.
• Create and execute comprehensive territory plans to drive both account retention and revenue growth.
• Act as the primary customer advocate, partnering with Customer Success and Support teams to resolve issues.
• Coordinate with procurement and business users to ensure timely account expansions and CRM accuracy.
• Manage a high volume of accounts and administrative tasks in a fast-paced environment.

Requirements

• 1-2 years of experience in a customer-facing role with a track record of stakeholder interaction.
• Must be based in the United States.
• Professional knowledge of MS Office and experience with Salesforce.com or similar CRM tools.
• Ability to drive account retention and identify expansion opportunities with minimal oversight.
• Strong communication and cross-group collaboration skills.

Culture & Benefits

• Competitive healthcare coverage and wellness programs.
• Flexible "take it when you need it" time off and parental leave.
• Culture of innovation embracing AI tools to enhance productivity.
• Recognition programs and opportunity to work within a global team across 30+ countries.