Knowledge Management Strategy Lead (Fintech)

TL;DR

Knowledge Management Strategy Lead (Fintech): Owning the full content and readiness lifecycle for complex financial functions with an accent on knowledge strategy, governance, and AI integration. Focus on developing scalable information architectures and leading cross-functional readiness programs for product launches.

Location: Hybrid: Must be based in Denver, CO or Westlake, TX (in-person attendance expected at least 3 days per week)

Salary: $101,000 - $119,000 USD

Company

Robinhood is a financial services platform on a mission to democratize finance for all.

What you will do

• Own end-to-end content strategy and governance for Help Center articles, SOPs, runbooks, and policy documentation.
• Lead readiness planning for product launches, including go/no-go recommendations and risk mitigation plans.
• Collaborate cross-functionally with Product, Engineering, Compliance, and CX partners to drive alignment.
• Establish scalable content standards and information architecture frameworks across multiple functions.
• Analyze performance metrics to identify inefficiencies and lead post-launch improvement initiatives.
• Utilize AI to solve domain-specific knowledge problems and streamline operational workflows.

Requirements

• 4-5+ years of experience in knowledge management and content strategy.
• Proven track record of independently owning complex functions and making program-level decisions.
• Expertise in governance, information architecture, and content lifecycle operations.
• Ability to deliver executive-level communication tailored to different stakeholders.
• Strong project management skills capable of handling multiple complex workstreams.
• Active FINRA licenses where functionally necessary.

Culture & Benefits

• Performance-driven compensation with bonus programs and equity ownership.
• Comprehensive health insurance with 100% coverage for employees and 90% for dependents.
• 401(k) matching and a flexible lifestyle wallet for wellness and learning.
• Generous time off including company holidays, paid time off, and parental leave.
• Premium office experience with catered meals and community events.