Admin/Intake Assistant (Legal)

TL;DR

Admin/Intake Assistant (Legal): Handling outbound communications and claims initiation for a U.S. personal injury law firm with an accent on high-volume outbound calling and insurance bureaucracy navigation. Focus on gathering accurate documentation, maintaining meticulous case records, and providing empathetic client support during the intake phase.

Location: Fully remote, preference for candidates based in Latin America. Must be available to work 9 am - 6 pm EST.

Salary: $1,000 - $1,200 USD per month.

Company

hirify.global connects top-tier talent with agencies and startups globally, focusing on professional fulfillment and high-quality placements.

What you will do

• Conduct high-volume outbound calls to insurance companies to initiate new legal claims.
• Proactively contact clients to gather necessary information and documentation for claim processing.
• Maintain accurate records of all communications and claim statuses in case management systems.
• Navigate complex insurance protocols to minimize delays in claim opening.
• Provide professional and supportive communication to clients throughout the intake process.
• Balance phone-heavy tasks with administrative follow-ups to ensure claim progress.

Requirements

• Fluency in English and Spanish (spoken and written) is required.
• 1-2+ years of experience in customer service, call centers, or administrative support.
• Must be available to work 9 am - 6 pm EST.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Comfort and confidence in handling consistent outbound phone calls.
• Experience with legal case management systems like Filevine, Clio, or CloudLex is preferred.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with a U.S.-based boutique law firm.
• Observance of U.S. Federal Holidays.
• Focus on professional growth and supportive team culture.