Account Manager, Commercial (SaaS)

TL;DR

Account Manager, Commercial (SaaS): Managing and expanding relationships with existing enterprise customers to drive revenue growth and ensure long-term success with hirify.global's digital experience platform with an accent on upselling, cross-selling, and strategic account planning. Focus on aligning software solutions with complex business challenges and maximizing customer lifetime value.

Location: United States

Salary: $125,000–$190,000 OTE

Company

Leading provider of agentic digital experience software focusing on composable platforms for iconic global brands.

What you will do

• Serve as the primary contact for designated accounts, building relationships across all organizational levels.
• Align hirify.global solutions with customers' unique objectives and business challenges.
• Identify and execute opportunities for upselling, cross-selling, and contract renewals.
• Develop strategic account plans to maximize customer satisfaction, retention, and lifetime value.
• Collaborate cross-functionally and with the partner network to provide exceptional client support.
• Monitor customer health and stay updated on industry trends to inform product enhancements.

Requirements

• Minimum of 5 years of experience in software sales or a SaaS environment.
• Experience in enterprise account management, preferably with CMS, CX, Commerce, or DAM technologies.
• Strong business acumen regarding digital marketing concepts and the evolving digital landscape.
• Excellent communication skills for building credibility with executive stakeholders.
• Must be eligible to work in the US (E-verify used for identity and employment eligibility).

Nice to have

• Experience presenting onsite to executive stakeholders.
• High emotional intelligence, empathy, and curiosity.
• Ambitious self-starter mindset with a coachable attitude.

Culture & Benefits

• Collaborative global team spanning over 25 countries.
• Focus on cultivating AI skills across all teams for innovation.
• Opportunity to work with iconic global brands like American Express and Porsche.
• Culture based on shared values of leading, innovating, and connecting.

Hiring process

• Personal profiling assessment for all final candidates.
• Employment eligibility verification via E-verify after offer acceptance.