Customer Account Manager (Enterprise)

TL;DR

Customer Account Manager (Enterprise): Managing and growing existing enterprise-level partnerships for a tax compliance automation platform with an accent on relationship building, revenue expansion, and strategic account planning. Focus on identifying cross-sell opportunities, leveraging AI-driven data insights, and ensuring partners maximize the value of their investments.

Location: Must be based in the United States

Salary: $110,700–$214,440 (base pay range varies by state)

Company

hirify.global is an industry-leading cloud compliance platform processing billions of transactions, dedicated to automating tax compliance globally.

What you will do

• Develop strategic relationships with partners from daily users to executive levels.
• Drive Annual Recurring Revenue (ARR) growth through cross-sell and upsell opportunities.
• Create and refine comprehensive account plans to exceed sales targets.
• Provide accurate forecasts and risk analyses using CRM tools and AI-driven insights.
• Lead negotiations to secure favorable terms and close complex deals.
• Collaborate with cross-functional teams including Marketing, Product, and Customer Success to ensure a seamless partner experience.

Requirements

• Must be based in the United States
• 8+ years of experience in account management, customer success, or quota-carrying B2B sales.
• Expert-level skills in Excel and data analysis, including data visualization.
• Proven experience with CRM software such as Salesforce.
• Strong background in SaaS, data analysis, or data science.
• Bachelor's degree in Business, Communications, or a related field.

Nice to have

• Experience with Microsoft Power BI.
• Experience in tax compliance or fintech industries.

Culture & Benefits

• Competitive compensation package with sales incentives.
• Comprehensive health and wellness benefits including private medical, life, and disability insurance.
• Paid time off and paid parental leave.
• Supportive environment with 8 employee-run resource groups.
• Commitment to diversity, equity, and inclusion.