Commercial Account Manager (SaaS)

TL;DR

Commercial Account Manager (SaaS): Managing retention and growth for a portfolio of existing B2B customers with an accent on renewals, expansion, and strategic account planning. Focus on identifying revenue opportunities within existing accounts, managing executive-level relationships, and coordinating cross-functional teams to drive customer outcomes.

Location: Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area)

Salary: $160,000 - $200,000 USD

Company

hirify.global is a global B2B gifting and swag platform that helps companies create meaningful connections with prospects, customers, and employees to drive measurable ROI.

What you will do

• Own retention, renewals, and growth across a portfolio of existing customers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Lead commercial conversations, including pricing, terms, and negotiations.
• Run strategic account planning and business reviews tied to customer priorities.
• Coordinate with Client Success, Swag Sourcing, Marketplace, and Logistics teams to ensure customer success.
• Maintain strong forecasting discipline and pipeline visibility.

Requirements

• 5+ years in account management, renewals, or AE roles with direct revenue ownership.
• Must be based in the U.S. (Remote in Eastern Time Zone or Hybrid in New York Metro Area).
• Proven track record of renewing, retaining, and growing revenue in subscription-based SaaS environments.
• Ability to build and maintain executive-level relationships across complex organizations.
• Strong written, verbal, and analytical skills to simplify complex concepts.
• Self-motivated and organized with the ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Competitive salary and stock options.
• 401(k) matching program.
• Comprehensive dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative working culture with innovative and dedicated teams.