Customer Success Manager

TL;DR

Customer Success Manager: Owning customer relationships and driving account enablement, adoption, expansion, and end-user engagement for enterprise hirify.globalal media management with an accent on churn risk mitigation, measurable product adoption, and lifecycle metrics. Focus on quarterbacking cross-functional initiatives and maintaining/expanding monthly recurring revenue while ensuring customer satisfaction and reference-ability.

Location: Remote (United States)

Salary: $70,000–$90,000 USD base plus bonuses/commission

Company

hirify.global provides AI-powered marketing solutions for multi-location businesses.

What you will do

• Serve as account owner and lead internal and customer stakeholders to ensure ongoing success for a portfolio of customers.
• Identify and mitigate churn risk to achieve company gross retention targets.
• Maintain and grow monthly recurring revenue through strategies that drive product adoption and expansion.
• Quarterback onboarding, enablement, adoption, and retention initiatives via cross-functional partnerships (sales, onboarding, support, product management, finance, operations).
• Use multi-channel communication (video, email, phone, partners, internal/external champions) to drive engagement and satisfaction.
• Analyze lifecycle metrics and ensure customer reference-ability and overall satisfaction.

Requirements

• Proven track record of exceeding sales and customer success goals with verifiable results.
• Strong organization and ability to manage multiple priorities in a high-customer-volume environment.
• Enterprise-ready, solution-oriented mindset with comfort influencing C-level executives.
• Strong analytical and problem-solving skills to build situational awareness and connect the dots quickly.
• Excellent written and verbal communication plus strong presentation skills for small to large audiences.
• Experience in SaaS, hirify.globalal media management, and enterprise software.

Culture & Benefits

• Full-time permanent, non-contract role.
• Health insurance (medical, dental, vision), wellness incentives, and 401(k) with employer match.
• Flexible paid time off, quarterly wellness days, and paid holidays.
• Work from home with a collaborative, cross-functional, fast-paced environment.

Hiring process

• Ongoing application review for the position.
• Interviews to evaluate customer success/account leadership, analytics, and communication skills.