Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Guiding strategic enterprise accounts from onboarding to scaled adoption, translating product usage into measurable business value and ROI. Focus on proactively managing risk, analyzing health and adoption signals, and designing scalable playbooks to uplift customer outcomes.

Location: Remote (New York; Boston; Florida; Massachusetts; New Jersey; Pennsylvania; Virginia)

Company

hirify.global is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code.

What you will do

• Own a book of hirify.global’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes.
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned.
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth.
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities.

Requirements

• Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
• Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives.
• Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate.
• Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact.
• Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through.
• Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships.

Nice to have

• Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization.
• Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work.
• Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups.
• Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.).
• Familiarity with hirify.global or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster.

Culture & Benefits

• Competitive compensation and equity.
• Work/life balance: US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning: 401(k) retirement plan with a 4% employer match.
• Career growth: You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• Remote-first team across Europe, with regular off-sites for team bonding.