Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing customer onboarding, health monitoring, and service delivery for a digital accessibility platform with an accent on proactive outreach and account planning. Focus on driving product adoption, mitigating renewal risks, and collaborating with cross-functional teams to ensure client success.

Location: Must be based in the United States (Remote).

Salary: $80,000 base + $20,000 variable (OTE $100,000).

Company

hirify.global is a mission-driven company dedicated to eliminating barriers to digital accessibility, ensuring the web is inclusive for everyone.

What you will do

• Own the full customer onboarding path from initial training through to successful adoption.
• Monitor customer health and renewal risks, maintaining accurate status reports in HubSpot.
• Partner with Account Directors to align on account plans, QBR preparation, and expansion strategies.
• Collaborate with Service Delivery, Sales, and Product teams to support sold solutions.
• Provide proactive outreach to ensure service-delivery milestones are met.
• Gather and share internal feedback regarding customer needs and product improvements.

Requirements

• Must be based in the United States.
• 2+ years of experience in a Customer Success Manager role.
• Strong communication skills with experience in onboarding and training customers.
• Analytical mindset with the ability to identify trends and surface actionable insights.
• Proficiency in managing CRM hygiene and risk status reporting.
• Experience working cross-functionally in a team-based account model.

Nice to have

• Experience in digital accessibility or compliance markets.
• Background in adjacent SaaS industries.

Culture & Benefits

• Competitive compensation package including equity.
• Comprehensive benefits including 401k, medical, dental, and vision insurance.
• Flexible PTO policy and 15.5 company-paid holidays.
• One-time $300 stipend to support remote work setup.
• Weekly paid family meal and a collaborative, purpose-driven team environment.