Global Partnerships Operations Lead (SaaS)

TL;DR

Global Partnerships Operations Lead (SaaS): Building and scaling the operational infrastructure for Canva's global partner ecosystem with an accent on PRM platform architecture, deal registration workflows, and partner performance analytics. Focus on designing repeatable commercial processes, managing cross-functional integrations with Legal and Finance, and leading a distributed team to drive enterprise growth.

Location: Must be based in or able to work from San Francisco, CA, USA

Salary: $204,000–$313,000

Company

Canva is a global design platform empowering everyone to create professional-quality visual content.

What you will do

• Own the end-to-end architecture and strategy for the Partner Relationship Management (PRM) platform.
• Design and optimize critical commercial workflows including deal registration, partner payments, and MDF management.
• Lead and mentor an onshore/offshore team responsible for deal registration and order processing.
• Build reporting frameworks to provide visibility into pipeline health, revenue attribution, and partner performance.
• Collaborate with Legal and Finance to manage partner agreements, contract operations, and renewals.
• Develop the infrastructure for account mapping and lead-sharing motions to drive co-sell effectiveness.

Requirements

• Proven experience building or owning the operations layer for a multi-channel partner program at a SaaS company.
• Deep expertise in the partner tech stack, including PRM platforms, ecosystem tooling like Crossbeam, and CRM integrations.
• Strong track record of managing or mentoring distributed teams and setting clear operational expectations.
• Ability to navigate cross-functional stakeholders including Finance, Legal, RevOps, and Sales.
• Data-driven mindset with the ability to present program health insights to senior leadership.
• Must be authorized to work in the United States.

Culture & Benefits

• Equity packages to share in company success.
• Comprehensive health benefits plans.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance for wellbeing and office setup.
• Flexible leave options to support work-life balance.