Presales Architect (Cloud)

TL;DR

Presales Architect (Cloud): Leading technical pre-sales engagements for public sector, healthcare, and non-profit segments with an accent on solution architecture, product demonstrations, and strategic vision. Focus on driving technical wins, mentoring peers, and designing complex communication solutions that solve critical business challenges.

Location: Remote (US). Not eligible for hire in CT, NJ, NY, WA, PA, or the San Francisco Bay Area (SF, Oakland, San Jose).

Compensation: $163,640 – $227,280 (varies by location).

Company

Twilio is a global leader in cloud communications, empowering businesses and developers to build personalized customer experiences through innovative APIs.

What you will do

• Partner with Account Executives to lead technical discovery, demonstrations, and Proof-of-Concept activities.
• Design and present complex, interactive technical solutions tailored to customer business needs.
• Act as a trusted advisor to senior leadership, communicating ROI and strategic vision.
• Mentor less experienced team members and contribute to the broader presales engineering community.
• Facilitate technical presentations at industry and internal events.
• Integrate modern AI productivity tools into daily workflows to optimize preparation and response accuracy.

Requirements

• 12+ years of experience in pre-sales, delivery, or consulting for complex technical products.
• Must be based in the US (excluding restricted states/cities listed above).
• Strong proficiency in cloud platforms (AWS, GCP, or Azure) and application architecture.
• Experience in Telecom, SIP, Contact Center, or Security domains.
• Bachelor’s or Master’s degree in a technical discipline or equivalent practical experience.
• Excellent communication skills with the ability to influence stakeholders at all organizational levels.

Nice to have

• Experience managing strategic accounts in public sector, healthcare, or social impact verticals.
• Demonstrated personal interest in the social impact sector.

Culture & Benefits

• Competitive pay with equity and bonus plan eligibility.
• Comprehensive healthcare insurance and 401(k) retirement savings program.
• Generous time off, including paid sick time, personal time, and parental leave.
• Remote-first work culture with a focus on global inclusion and connection.
• Approximately 25% travel required for customer and team relationship building.