Dispatcher (Customer Support)

TL;DR

Dispatcher (Customer Support): Managing transportation reservations and providing support to providers with an accent on accurate documentation and issue resolution. Focus on maintaining high-quality service delivery while handling high call volumes and complex scheduling tasks.

Location: Must be based in Hawaii (HI)

Salary: $17–$19/hr

Company

hirify.global is a healthcare services company focused on providing non-emergency medical transportation and support solutions.

What you will do

• Assist transportation providers with inquiries and service concerns.
• Manage scheduling tasks including modifications and cancellations of reservations.
• Document and investigate complaints or incidents to maintain accurate records.
• Respond to provider concerns and escalate unresolved grievances.
• Ensure accurate entry of trip-related data into company systems.
• Participate in team meetings and assigned projects.

Requirements

• Must be based in Hawaii (HI)
• High School Diploma or GED required.
• Strong verbal and written communication skills with a customer-focused demeanor.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively in a team environment.
• Composure under pressure and ability to handle high call volumes.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Short-term and long-term disability coverage.
• Tuition reimbursement program.
• Flexible spending accounts for health and dependent care.