Customer Service Representative (Medtech)

TL;DR

Customer Service Representative (Medtech): Providing technical support and service solutions to healthcare end-users via phone, email, and chat with an accent on troubleshooting, customer retention, and service optimization. Focus on managing complex technical inquiries, maintaining high service levels, and utilizing Salesforce to document and resolve user issues.

Location: Must be based in the U.S.

Compensation: $17.87–$28.85 per hour USD.

Company

hirify.global is a leading digital cloud fax and interoperability solutions organization focused on connecting healthcare providers and innovators through advanced data standards and AI-driven analytics.

What you will do

• Provide efficient technical support to end-users via phone, email, and chat.
• Retain customers by addressing service issues and identifying potential fraud.
• Master company products to resolve technical problems through to completion.
• Record all customer interactions and provide quality feedback to team supervisors.
• Support special projects, porting, and service-level requirements.
• Follow up on customer escalations to ensure resolution.

Requirements

• Must be a U.S. citizen or green card holder residing in the U.S. for at least 3 years.
• 2+ years of experience in a customer technical support inbound call center.
• 2+ years of experience resolving basic user-related technical problems.
• Proficiency in Salesforce.
• Excellent communication and superior problem-solving skills.
• Reliable, high-speed internet access.

Nice to have

• Experience with iOS.
• HTML experience.
• Active, transferable U.S. Security clearance at the Public Trust level or higher.

Culture & Benefits

• Comprehensive benefits package including health insurance.
• Accrued vacation, sick time, and paid holidays.
• Employee Stock Purchase Plan (ESPP).
• Opportunity to work in a diverse, inclusive, and equitable environment.
• Remote work flexibility.