Member Support Coordinator

TL;DR

Member Support Coordinator: Serving as the primary point of contact for patients and providers with an accent on resolving inquiries and coordinating care services. Focus on managing high-volume inbound calls, ensuring first-call resolution, and collaborating with clinical teams to improve member outcomes.

Location: Must be based in the United States and available to work Monday through Friday, 10:30 AM to 7:00 PM Central Time.

Company

hirify.global is a mission-driven kidney care management company partnering with physicians to reimagine healthcare standards.

What you will do

• Handle high-volume inbound calls while meeting service level objectives.
• Manage clinical referrals, consent forms, and general inquiries via email and SharePoint.
• Provide professional, empathetic support to ensure patient and provider needs are met.
• Collaborate with internal clinical and non-clinical teams to facilitate seamless service delivery.
• Contribute to team goals and assist with various administrative projects.

Requirements

• Minimum of 1 year of customer service or administrative support experience.
• Must be available for a fixed schedule: 10:30 AM – 7:00 PM CT.
• Strong problem-solving, multi-tasking, and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office applications.
• Must be located in the United States.

Nice to have

• Previous experience in healthcare or an inbound contact center environment.

Culture & Benefits

• Mission-driven environment focused on patient care and positive health outcomes.
• Commitment to diversity, equity, and inclusion in all hiring practices.
• Collaborative team culture that values humility and delivering on promises.
• Supportive work environment that encourages continuous improvement and feedback.