Customer Support Representative - East Coast Hours

TL;DR

Customer Support Representative (East Coast Hours): Acting as a liaison between Technical Support and Product Teams to advocate client needs, managing account activations and implementations to meet deadlines, with an accent on troubleshooting issues and maintaining exceptional customer satisfaction. Focus on prioritizing high-volume support cases, interpreting and uploading data accurately, and collaborating daily with teams to resolve immediate and long-term customer needs.

Location: Remote (United States only; must be authorized to work in the US, no visa sponsorship; East Coast hours required: 8AM-4PM EST, 9AM-5PM EST, or 10AM-6PM EST Mon-Fri, occasional evenings/weekends/holidays)

Salary: $45,000 - $50,000 base (total comp $49,500 - $55,000); specific to United States

Company

Leading provider of compliance SaaS and consulting services for global financial services sector, serving broker-dealers, insurers, investment banks, RIAs, and wealth managers.

What you will do

• Perform set-up and configurations in hirify.global platform to activate new client accounts.
• Respond to customer inquiries, troubleshoot issues, and update on project status promptly.
• Manage account activation implementations to meet deadlines and ensure satisfaction.
• Review and interpret data from sources, identify discrepancies, and upload accurately.
• Prioritize and manage high-volume support cases in case tracking system.
• Collaborate with Technical Support and Product teams to represent customer needs.
• Handle multiple projects, prioritize tasks, and exceed client expectations.

Requirements

• Bachelor’s Degree with 0-3 years experience; major in Accounting, Finance, or Economics preferred
• Must be open to East Coast shifts (8AM-6PM EST) and occasional evenings/weekends/holidays
• Authorized to work in the United States; no visa sponsorship
• Excellent written and verbal communication skills.
• Ability to analyze/interpret data, troubleshoot, and resolve issues.
• Strong organizational, time management, and multitasking skills.

Nice to have

• Experience in high-volume call center or customer support.
• Experience with Salesforce/CRM, SaaS, MS Office, or software support.

Culture & Benefits

• Fast-paced environment with exposure to Product Management and Sales teams.
• Potential for advancement, learning, and career development.
• Wide range of perks; visit hirify.global.com/careers for details.
• Equal Opportunity Employer.