Customer Support Representative

TL;DR

Customer Support Representative (Customer Support): Managing inbound communications and scheduling for a field technician team with an accent on call handling and appointment coordination. Focus on reducing missed call volume and maximizing bookings through efficient CRM usage and script adherence.

Location: Remote (Must align with 8:00 AM - 5:00 PM EST timezone)

Company

hirify.global is a professional recruitment and outsourcing partner that matches skilled talent with global clients across various industries.

What you will do

• Handle inbound calls and serve as the professional first point of contact for clients.
• Follow branching call scripts to accurately capture job details and perform discovery.
• Manage the company calendar to schedule and confirm service appointments.
• Provide clients with updates on service history and existing appointment details.
• Escalate critical issues and urgent service requests to the appropriate internal teams.
• Maintain accurate and up-to-date customer records within Housecall Pro.

Requirements

• Professional verbal English communication skills with a friendly phone manner.
• Experience working with CRM or scheduling platforms, preferably Housecall Pro.
• Ability to follow structured scripts while adapting to various call scenarios.
• Strong attention to detail and organizational skills for documenting client info.
• Ability to work independently with minimal supervision.
• Availability to work Tuesday - Saturday, 8:00 AM - 5:00 PM EST.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Stable full-time schedule (40 hours per week).