Dealer Operations Specialist (Automotive)

TL;DR

Dealer Operations Specialist (Automotive): Managing dealer relationships to grow fixed operations profitability and increase customer retention with an accent on data-driven consulting and service experience optimization. Focus on achieving sales objectives for the district, analyzing marketing plans, and leveraging technology for remote dealer management.

Location: Remote (Home Based), Dallas, TX, USA

Company

hirify.global is a global partner to vehicle manufacturers and retailers, optimizing sales performance and repair operations through technology and industry expertise.

What you will do

• Manage and build relationships with 30-40 assigned dealers, operators, and regional offices to achieve common goals.
• Analyze customer data and observations to improve service experience and build customer loyalty (CSI performance, lead close rates).
• Develop and analyze marketing and merchandising plans in line with OEM brand direction and market trends.
• Consult with dealerships to grow fixed operations and maximize the OEM Parts program to reach sales goals.
• Prepare data-driven agendas and presentations for remote dealer contacts to address revenue and retention priorities.

Requirements

• Must be based in the USA (Dallas, TX area mentioned).
• Proven experience in delivering data-driven presentations to dealership management.
• Strong communication and active listening skills to establish rapport with stakeholders.
• Analytical mindset with the ability to interpret metrics and reports.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Previous experience in customer service and creative problem resolution.

Culture & Benefits

• Autonomy to run your own territory.
• Support from a collaborative global team.
• Opportunity to make a measurable impact on dealer and customer success.
• Commitment to diversity and equal employment opportunity.