Client Experience Protection Junior Manager (Social Discovery)

TL;DR

Client Experience Protection Junior Manager (Social Discovery): Managing operational and analytical tasks to protect client experience and resolve partner-related complaints with an accent on quality strategies and data analysis. Focus on monitoring account activities, optimizing CRM processes, and collaborating with cross-functional teams to improve service quality.

Location: Remote (Must be based in China or Kazakhstan)

Company

A group of social discovery companies focused on solving loneliness and disconnection through global social entertainment platforms.

What you will do

• Manage operational and analytical tasks from goal setting through to execution and result control.
• Handle Client Protection cases in collaboration with the support and partner teams.
• Analyze statistics, reports, and performance metrics to identify quality improvement opportunities.
• Develop and implement client experience protection and quality strategies.
• Manage partners using Bitrix CRM and handle complex, non-standard requests.
• Monitor account activities to identify and implement precise solutions.

Requirements

• Proficiency in Chinese and Russian (C1+)
• Proficiency in English (B1+)
• Experience in negotiating and working with contractors, partners, and claims.
• Confident work with data in Google Sheets and Excel.
• Advanced user of Google Workspace.
• Must be based in China or Kazakhstan

Culture & Benefits

• Full-time remote work opportunity.
• 28 calendar days of annual vacation and 7 wellness days per year.
• Health benefits: up to $1,000 gross per year for medical insurance or doctor's fees.
• Workplace organization: reimbursement up to $1,000 gross every 3 years for equipment or co-working.
• 50% payment for professional training, international conferences, and meetings.
• Internal gamified gratitude system with rewards for merchandise and team activities.