Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing customer relationships for a leave management platform with an accent on renewals, upsells, and account expansion. Focus on designing pricing strategies, driving product adoption, and negotiating SaaS contracts to ensure long-term customer satisfaction and revenue growth.

Location: Remote (United States)

Salary: $75,000 - $85,000 annually + bonus/commission

Company

hirify.global provides secure, intuitive technology built by HR professionals to help employers manage complex leave and workplace moments efficiently.

What you will do

• Serve as the primary point of contact for commercial conversations, including renewals, upsells, and account expansion.
• Track account activity and maintain accurate CRM records to support proactive pipeline management.
• Drive renewal outcomes by demonstrating value and proactively addressing customer needs.
• Deliver product training and guidance to drive adoption and customer satisfaction.
• Partner with Customer Success, Finance, and Legal teams to structure and finalize customer agreements.
• Gather and relay customer feedback to inform product and process improvements.

Requirements

• Bachelor’s degree in Business or equivalent professional experience.
• 3+ years of experience in account management, customer success, or a related client-facing role.
• Demonstrated SaaS contract negotiation experience, including MSAs and recurring revenue models.
• Proficiency with CRM tools such as Salesforce or HubSpot.
• Must be based in the United States.
• Exceptional communication and relationship-building skills with a customer-first mindset.

Nice to have

• Familiarity with HR, benefits administration, or compliance solutions.

Culture & Benefits

• Remote-first and results-driven work environment with high flexibility and trust.
• Comprehensive benefits package, including a performance-based bonus program and equity opportunities.
• Flexible time off, paid holidays, and flexible leave programs.
• Access to learning resources and leadership programs for professional growth.
• Inclusive culture that values diversity of thought and collaboration.