Manager, Customer Account Management (Sales)

TL;DR

Manager, Customer Account Management (Sales): Leading a team of Core Customer Account Managers to maximize lifetime customer value within a cloud regulatory compliance platform with an accent on upsell and cross-sell growth. Focus on coaching a team of 8-12 managers, negotiating complex contracts, and driving annual revenue metrics.

Location: Must be located in the Durham area (Hybrid)

Company

A billion-dollar AI-first cloud compliance platform defining the relationship between tax and technology.

What you will do

• Lead and mentor a team of 8-12 Core Customer Account Managers to achieve success.
• Drive upsell and cross-sell growth by analyzing customer needs and recommending add-on solutions.
• Manage complex sales cycles from 30 days to one year and negotiate high-level contracts.
• Collaborate across departments including Customer Success, Product Management, and Marketing to resolve issues.
• Take full accountability for exceeding annual, quarterly, and monthly metrics set by executive leadership.

Requirements

• 10 years of experience in sales and/or leadership positions.
• Must be located in the Durham area.
• Successful track record in exceeding goals for upsell and cross-sell sales.
• Experience as a sales leader managing small to mid-market territories.
• Proficiency in using CRM systems, specifically Salesforce.
• Knowledge of business accounting practices and information systems implementation.

Culture & Benefits

• Competitive compensation package including bonuses, paid time off, and paid parental leave.
• Comprehensive health and wellness benefits including private medical, life, and disability insurance.
• Inclusive culture with 8 employee-run resource groups supported by senior leadership.
• AI-first environment where AI is embedded in workflows, decision-making, and products.