Professional Services Project Coordinator (Cybersecurity)

TL;DR

Professional Services Project Coordinator (Cybersecurity): Managing a portfolio of professional services engagements to ensure smooth SASE transformation for customers with an accent on resource coordination, stakeholder communication, and delivery lifecycle management. Focus on optimizing delivery processes, tracking service consumption, and coordinating cross-functional handoffs between Sales and Customer Success.

Location: Austin, Texas, United States

Company

hirify.global is the first company to converge enterprise networking and security into one centralized global cloud service, pioneering the SASE category.

What you will do

• Manage a portfolio of Professional Services engagements throughout the entire delivery lifecycle.
• Assign resources to closed opportunities and coordinate internal handoffs between teams.
• Communicate project scope, timelines, deliverables, and expectations to customers and partners.
• Provide proactive status reporting and track service consumption against utilization thresholds.
• Act as the primary point of contact for customer escalations within the assigned portfolio.
• Identify process inefficiencies and recommend improvements to enhance delivery scalability.

Requirements

• 3+ years of experience in resource coordination, project administration, or professional services operations.
• Experience coordinating multiple concurrent customer-facing projects in a fast-paced technology environment.
• Ability to work cross-functionally with Sales, Customer Success, Services, and Operations teams.
• Strong organizational skills and the ability to manage competing priorities with high attention to detail.
• Proficiency with project management tools, CRM, and collaboration platforms.
• Ability to travel up to 10-15% for team and company events.

Nice to have

• Industry experience in Professional Services, SaaS, networking, or cybersecurity.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• 401(k) plan and stock options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Flexible time-off and paid parental leave.
• Disability benefits.