Project Coordinator (SaaS)

TL;DR

Project Coordinator (SaaS): Bridging the gap between Sales and Implementation by managing the pre-onboarding process and client readiness for a local government software suite. Focus on maintaining client engagement, managing project data, and ensuring a seamless transition from contract signing to project kickoff.

Location: Must be based in the US or Canada (Remote or Hybrid in Toronto/Maynard, MA).

Salary: $58,000–$75,000 USD or $60,000–$75,000 CAD.

Company

hirify.global is a mission-driven SaaS company providing planning, budgeting, and financial reporting software to over 1,700 local government agencies.

What you will do

• Attend final sales calls to capture implementation requirements and expectations.
• Serve as the primary point of contact for clients during the post-sale, pre-implementation phase.
• Proactively engage clients who delay implementation to maintain momentum and project timelines.
• Manage client setup activities, including enabling subscriptions and submitting data tickets.
• Maintain accurate project data, status notes, and RAID logs in internal systems.
• Collaborate with Sales and Client Success teams to ensure data accuracy across platforms.

Requirements

• 2+ years of experience in client-facing roles such as Sales Support, Customer Success, or Project Coordination.
• Must be based in the US or Canada.
• Strong organizational skills with the ability to manage multiple client timelines simultaneously.
• Familiarity with project management and Client Success platforms like ChurnZero, RocketLane, Salesforce, or JIRA.
• Ability to perform outbound calls to re-engage clients and validate data files.
• Excellent communication skills with a focus on building long-term client relationships.

Culture & Benefits

• Flexible, hybrid work environment.
• Quality medical, dental, and vision insurance plans.
• RRSP (Canada) or 401k (US) retirement plans.
• Generous personal time off policy and company-paid holidays.
• Parental leave and employee referral bonuses.
• Mission-driven culture focused on transparency, collaboration, and professional growth.