Customer Service Lead (Energy)

TL;DR

Customer Service Lead (Sales/Energy): Leading the CSE team and managing internal and external stakeholders to support business growth with an accent on sales operations and order management. Focus on coordinating complex service quotations, SAP system administration, and optimizing shipping logistics.

Location: Malaysia

Company

Global leader in mission-critical flow control solutions for energy and process industries, specializing in mechanical seals, couplings, and predictive monitoring technologies.

What you will do

• Lead the Customer Service Engineering (CSE) team to support business growth and coordinate operational issues.
• Manage communications between internal and external stakeholders.
• Prepare sales and service quotations and enter orders into SAP business systems.
• Monitor sales/service orders, expedite parts, and generate weekly BW reports.
• Prepare shipping documentation and liaise with internal departments to ensure delivery.
• Provide support to product marketing and training functions.

Requirements

• 5-7 years of experience in the customer support field.
• Diploma in Mechanical Engineering or a related discipline.
• Proficiency in ERP SAP and C4C system usage.
• Strong people management and communication skills.
• Self-motivated ability to work both independently and within a team.

Culture & Benefits

• Inclusive environment with dedicated Employee Resource Groups (ERGs) for diversity and support.
• Annual Smiths Excellence Awards celebrating extraordinary projects and people.
• Competitive compensation and benefits package.
• Strong corporate values grounded in equality, ethics, and inclusivity.