TV Audience Measurement - Lead/Commercial Director (Media)

TL;DR

Lead Commercial Director (Media): Leading client-facing operations for South Africa’s official TV audience measurement currency with an accent on stakeholder engagement, service delivery, and market trust. Focus on managing relationships with broadcasters and agencies, overseeing client onboarding, and ensuring governance compliance.

Location: 173 Oxford Road, Johannesburg, South Africa

Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

What you will do

• Act as the primary point of contact for currency clients and represent the organization in industry forums.
• Oversee client onboarding, training, and incident resolution while developing and monitoring SLAs.
• Prepare release notes, methodology updates, and coordinate governance processes with internal teams.
• Lead training programs and provide expert data interpretation support.
• Implement incident management processes, including root cause analysis and corrective actions.
• Build and lead a client-centric Client Service team.

Requirements

• 8+ years of experience in client service, account management, or media industry roles.
• 3+ years in a leadership position.
• Strong understanding of the South African TV ecosystem and BRC governance.
• Experience managing high-value clients and complex stakeholder environments.
• Excellent communication and presentation skills.
• Familiarity with data platforms and analytics tools.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).