Customer Support & Transportation Team Lead (Logistics)

TL;DR

Customer Support & Transportation Team Lead (Logistics): Leading a team to coordinate end-to-end customer operations, including order handling and transportation, with an accent on operational efficiency and trade compliance. Focus on optimizing delivery processes, managing forwarder performance, and ensuring seamless execution from inquiry to invoicing.

Location: Hybrid (Aleksandrow Lodzki, Lodz, Poland)

Company

hirify.global is a global technology leader helping industries run leaner and cleaner through innovative power and automation solutions.

What you will do

• Lead a team of specialists managing end-to-end customer operations from inquiry to invoicing and delivery.
• Monitor and optimize key performance targets, including on-time delivery and transportation reliability.
• Act as the primary escalation point for operational issues related to orders, delivery, and compliance.
• Manage transportation activities, including forwarder performance and collaboration with logistics partners.
• Oversee trade compliance, customs regulations, and Incoterms to secure compliant outbound flows.
• Drive continuous improvement initiatives to enhance operational efficiency and customer experience.

Requirements

• Minimum 7 years of experience in customer support, planning, fulfilment, or logistics.
• Proven experience in team leadership roles.
• Strong knowledge of order-to-delivery processes in an industrial or manufacturing environment.
• Proficiency with ERP systems (e.g., SAP, SFDC) and data analysis tools.
• Expertise in customs regulations, Incoterms, and trade compliance.
• Fluent English (written and spoken).

Culture & Benefits

• Empowering environment that supports professional growth and leadership.
• Opportunity to create a tangible impact on global industrial efficiency.
• Inclusive culture welcoming people from all backgrounds and experiences.
• Hybrid work model for better flexibility.