Account Manager

TL;DR

Account Manager (Sales): Own and optimise a portfolio of restaurant partners by building trusted relationships, driving onboarding/activation, and using performance dashboards to reduce churn and maximise long-term value. Focus on consultative risk management, designing interventions to improve partner performance, and balancing field visits with data-driven planning to support hirify.global’s growth in the territory.

Location: Gold Coast, Queensland, Australia

Company

hirify.global is a hospitality-focused tech platform helping restaurants and bars grow through deals and partner performance.

What you will do

• Visit and build strong relationships with restaurant partners across the territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Deliver growth opportunities including campaigns, upsells, and new features.
• Improve account management playbooks and reporting by providing feedback and ideas.

Requirements

• 1–3 years’ experience in Account Management, Customer Success, or another commercial role.
• Experience working toward retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills for both in-person and written work.
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio with both field and desk-based responsibilities.

Culture & Benefits

• Hybrid workplace based in Gold Coast, Queensland.
• High-growth environment with meaningful support and autonomy.
• Opportunity to shape how the Account Management function scales.
• Direct impact on partner success and local expansion.

Hiring process

• Interview process with evaluation of fit for territory ownership and data-informed partner management.
• Optional pre-interview exploration of hirify.global using a provided code for a voluntary voucher.