Customer Success Manager (HRtech)

TL;DR

Customer Success Manager (HRtech): Managing a portfolio of Enterprise clients to oversee delivery lifecycles and ensure high-quality service with an accent on relationship building and revenue management. Focus on optimizing client reporting, coordinating cross-functional stakeholders, and driving account growth strategies.

Location: Hybrid (Sydney, Australia) - 3 days a week in office

Company

hirify.global is a coaching platform dedicated to making professional coaching accessible to everyone to improve workplace productivity and inclusivity.

What you will do

• Manage the full delivery lifecycle for Enterprise clients from post-sale to program completion.
• Act as the primary point of contact for program sponsors and build strong stakeholder relationships.
• Collaborate with Sales to support account growth and partner with internal teams including Product, Finance, and Tech.
• Develop monthly reporting and data insights to track client progress towards objectives.
• Manage revenue activation plans, revenue recognition targets, and billing coordination.
• Maintain data hygiene in project management tools and oversee the hirify.global Reporting Portal utilization.

Requirements

• 3+ years of Customer Success or related corporate experience.
• Proven experience as a project manager within a customer success role.
• Ability to operate in a fast-paced startup environment with ambiguity.
• Strong critical thinking and independent problem-solving skills.
• Clear and confident communication skills.
• Proficiency in MS Office Suite.

Culture & Benefits

• Personal world-class coaching and coaching for friends and family.
• Charity Days to support personal causes.
• Dedicated Learning Budget for professional growth.
• Weekly Wellbeing Hour for reflection and reset.
• Flexible regional benefits based on location.
• Collaborative and inclusive work environment.