Small Business Specialist

TL;DR

Small Business Specialist (Telecommunications): Driving business growth by identifying customer needs and providing tailored mobile, broadband, and digital solutions with an accent on consultative service and product expertise. Focus on mentoring the team to spot opportunities and managing complex business enquiries with professionalism.

Location: Must be based in Canelands (Mackay), Australia

Company

hirify.global is a leading Australian telecommunications provider supporting over 11 million customers with mobile, broadband, and digital solutions.

What you will do

• Act as the in-store subject matter expert for small business customers.
• Identify business needs and match them with appropriate mobile, broadband, and fixed service solutions.
• Deliver consultative service to solve operational challenges for local businesses.
• Mentor and coach team members to improve business opportunity identification.
• Manage business enquiries with professionalism and ensure compliance and merchandising standards.
• Stay updated on market trends and tactical offers to share insights with the team.

Requirements

• Must be based in or able to work in Canelands (Mackay), Australia.
• Strong commercial mindset and interest in small business needs.
• Proven consultative service and problem-solving skills.
• Ability to mentor and collaborate effectively within a team.
• Professional demeanor when handling complex customer enquiries.
• Willingness to develop deep expertise in telecommunications products.

Culture & Benefits

• Competitive remuneration plus monthly credit and product discounts.
• Inclusive, carer-neutral paid parental leave of up to 14 weeks.
• Supportive leave options including an additional Connected Day.
• Access to employee-led networks like Culture Connect and LGBTQIA+ support.
• Free 24/7 wellbeing and counselling support.
• Clear pathways for career growth within retail and business sectors.