Senior Customer Success Manager (AI)

Location: Remote within the United States; candidates must be US-based, eligible to work in the US, and comfortable working Eastern hours.

Base compensation: $125,000–$150,000 per year, plus performance bonus, equity, and benefits.

Company

Behavior change technology company developing an AI-powered platform focused on wellbeing, productivity, and mental resilience.

What you will do

• Own a portfolio of approximately five to seven enterprise customers across delivery, adoption, engagement, renewals, and expansion.
• Build executive relationships and use AI to prepare stakeholder context, meeting narratives, and likely questions.
• Translate research, product updates, and usage data into industry-specific customer stories and business-impact narratives.
• Develop executive-ready QBRs, renewal decks, and expansion proposals.
• Identify churn risks and expansion opportunities, recommending concrete actions.
• Forecast renewals and expansion with Sales while coordinating delivery with Product, Marketing, and Leadership.

Requirements

• Bachelor’s degree from an accredited college or university.
• 7–10+ years of experience in customer success, including ideally two or more years at a SaaS technology company.
• Proven ownership of renewals, retention, or expansion for a small portfolio of enterprise accounts, with deal sizes from $100K to $5M.
• Hands-on experience using AI for meeting preparation, communications, presentations, or data synthesis, with the judgment to evaluate and refine its output.
• Strong executive communication skills and the ability to explain complex topics clearly to senior stakeholders.
• Must be based in the United States, eligible to work in the United States, and comfortable working Eastern hours.

Culture & Benefits

• Mission-driven work focused on wellbeing, productivity, and human performance.
• Supportive, human-centric environment with wellness benefits.
• Medical, dental, and vision coverage.
• 401(k) program with company match.
• Generous paid time off, including additional Thrive Time after major projects or intense work periods.
• Competitive total compensation including salary, performance bonus, and equity.