Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of enterprise customers to ensure adoption, retention, and growth with an accent on executive-level relationship management and AI-integrated workflows. Focus on building ROI-driven renewal strategies, synthesizing complex data into client narratives, and scaling high-touch engagement.

Location: Remote (United States)

Salary: $125,000–$150,000

Company

hirify.global is a behavior change technology company focused on ending the stress and burnout epidemic through an AI-powered platform.

What you will do

• Own a defined customer portfolio, overseeing all phases of the lifecycle including renewals and expansions.
• Leverage AI-assisted workflows to prepare for high-stakes executive meetings and synthesize stakeholder context.
• Translate product updates, research, and feature launches into client-ready narratives and industry-specific positioning.
• Build ROI-driven renewal decks and engagement summaries based on usage data and program outcomes.
• Partner cross-functionally with Sales, Product, and Marketing to deliver adoption and value realization.
• Contribute to CS playbooks and AI workflow best practices to improve team-wide efficiency.

Requirements

• Must be based in the United States.
• 7–10+ years of experience in customer success, with at least 2+ years at a SaaS company.
• Proven track record of managing deal sizes ranging from $100K to $5M.
• Hands-on experience using AI tools for meeting prep, communications, and data synthesis.
• Proficiency with Salesforce, G-Suite, and Zoom.

Nice to have

• Working knowledge of Coda and Looker.
• Experience with AI productivity platforms, customer health tooling, or workflow automation tools.

Culture & Benefits

• Medical, dental, and vision coverage plus a 401(k) program with company match.
• "Thrive Time" — unique additional paid time off provided after major projects or intense work periods.
• Generous paid time-off programs designed for resting and recharging.
• Supportive, human-centric culture focused on wellbeing, neuroscience, and psychology.
• Opportunity to work in a mission-driven environment with global impact.