Collections Specialist

TL;DR

Collections Specialist (Finance): Managing past-due accounts and driving payment recovery through high-volume outbound communication with an accent on negotiation and billing resolution. Focus on maintaining healthy cash flow, accurate CRM documentation, and achieving daily collection targets in a target-driven environment.

Location: Must be based in Mexico, Colombia, Argentina, Jamaica, or Costa Rica and available to work U.S. Business Hours.

Company

hirify.global is a recruitment and staffing partner connecting professionals with remote opportunities.

What you will do

• Execute 100+ outbound calls daily to customers with overdue accounts.
• Negotiate payment commitments and resolve billing discrepancies.
• Maintain accurate records of all interactions within Salesforce or similar CRM platforms.
• Coordinate with internal departments to address issues impacting collections.
• Provide consistent reporting on collection activity and account status.
• Balance persistence with professionalism during difficult customer conversations.

Requirements

• Proven experience in collections, accounts receivable, or high-volume outbound calling.
• English: C1+ required for professional communication.
• Ability to work independently in a remote environment.
• Strong objection-handling and negotiation skills.
• High attention to detail and documentation accuracy.
• Must be located in Mexico, Colombia, Argentina, Jamaica, or Costa Rica.

Nice to have

• Experience collecting commercial or B2B accounts.
• Background in financial services, accounting, or customer billing.
• Experience working with U.S.-based customers.
• Familiarity with ERP or billing systems.

Culture & Benefits

• Fully remote work environment.
• Performance-driven culture with clear, measurable goals.
• Opportunity for career growth into finance operations or team leadership.
• High-impact role directly supporting company financial performance.

Hiring process

• Initial phone screen.
• Spark Hire intro video (3–5 minutes).
• Client interview.