Collections Specialist (Accounts Receivable)

Location: Remote from Mexico, Colombia, Argentina, Jamaica, or Costa Rica; aligned with U.S. business hours

Company

hirify.global is hiring for a client seeking a collections professional to support payment recovery and healthy cash flow.

What you will do

• Manage overdue accounts from initial outreach through payment resolution.
• Make 100+ outbound calls daily and follow up by phone and email until accounts are resolved.
• Handle objections, negotiate payment commitments, and communicate professionally with customers.
• Investigate billing discrepancies, identify causes of delayed payments, and coordinate internal resolution.
• Maintain accurate Salesforce or similar CRM records, including payment commitments and account status.
• Report collection activity, monitor KPIs, and recommend process improvements.

Requirements

• Professional experience in collections, accounts receivable, payment recovery, and high-volume outbound calling.
• Comfort making 100+ outbound calls per day and managing multiple overdue accounts.
• Experience with Salesforce or similar CRM platforms.
• Strong objection-handling, negotiation, organizational, and time-management skills.
• Excellent English verbal and written communication skills and availability during U.S. business hours.
• Ability to work independently in a remote environment with high attention to documentation accuracy.

Nice to have

• Experience collecting commercial or B2B accounts.
• Background in financial services, accounting, or customer billing.
• Experience working with U.S.-based customers.
• Familiarity with ERP, accounting, or billing systems.

Culture & Benefits

• Fully remote work aligned with U.S. business hours.
• Performance-driven environment with clear expectations and measurable goals.
• Opportunity to develop negotiation, communication, and account-management skills.
• Career growth into accounts receivable, credit and collections, finance operations, or team leadership.

Hiring process

• Initial phone screen.
• Self-recorded Spark Hire introductory video lasting 3–5 minutes.
• Client interview followed by offer and onboarding.