Head of Core & Premium Accountant Support

Location: Mountain View, California; Atlanta, Georgia; or San Diego, California, United States

Salary: $171,000–$261,000 annual base pay, with potential bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own end-to-end service delivery and KPI performance for Core and Premium Accountant support across delivery sites and partners.
• Lead outsourced delivery partners, governing performance standards, contractual commitments, business reviews, and performance interventions.
• Manage an internal team of QuickBooks experts and integrate internal and vendor-managed teams into a consistent delivery model.
• Lead the transformation toward credentialed talent through new hiring profiles, onboarding, credentialing pathways, and skills-gap remediation.
• Direct capacity planning, site strategy, talent allocation, and investment cases using operational data.
• Report to executives on transformation readiness, risks, trajectory, and performance gains.

Requirements

• 15+ years of experience in service delivery, contact center operations, or customer success in a senior people leadership role.
• Experience managing large, distributed service organizations against quality, resolution, productivity, and high-volume contact center KPIs.
• Deep experience managing outsourced partners across multiple geographies, including performance governance, contractual accountability, and footprint decisions.
• Experience leading both vendor-managed and internal employee teams through operational and workforce transformation.
• Strong operational analytics, cross-functional influence, communication, stakeholder management, and leadership development skills.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Experience in accounting, tax, bookkeeping, or financial services support.
• MBA or a focus in Accounting, Finance, or Operations.

Culture & Benefits

• Competitive compensation with a pay-for-performance rewards approach.
• Potential cash bonus, equity rewards, and employee benefits.
• Work across Product, Finance, Workforce Management, Learning & Development, Recruiting, and Partner Management.